Are you a tenant dealing with a tenancy deposit issue?
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Problems with tenancy deposits can be confusing and often go unnoticed. Whether your deposit was not protected, protected late, or the correct information was never provided, our expert legal team works quickly to assess your position, recover your deposit, and secure any compensation you may be entitled to.
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Tenancy Deposit Claims We Help With
We help tenants recover compensation where a landlord or letting agent has failed to comply with tenancy deposit protection rules. We also advise on disputes involving late protection, missing prescribed information, and unfair deductions from tenancy deposits.
Deposit Not Protected
Advice where a landlord failed to place your deposit into an approved tenancy deposit scheme within the required legal time limits.
Late Deposit Protection
Guidance where a deposit was protected after the legal deadline, potentially giving rise to a compensation claim.
Prescribed Information Failures
Assistance where a landlord failed to provide the tenancy deposit information required by law.
Unfair Deposit Deductions
Advice where deductions for cleaning, repairs, damage, or other charges appear excessive, unsupported, or unreasonable.
Whatever your situation, our solicitors can provide clear, confidential guidance tailored to you.
Whatever your situation, our solicitors can provide clear, confidential guidance tailored to you.
How we handle tenancy deposit claims
Deposit claims are driven by strict legal rules. We help you understand whether those rules were breached and take clear, controlled steps to recover your deposit and any compensation owed.
Reviewing your deposit history
We check how your deposit was handled, including protection timing, scheme use, and whether the correct information was provided.
Assessing breach and value
We identify whether legal requirements were missed and give a clear view on potential compensation based on the facts.
Recovering your deposit and compensation
We take practical steps to pursue the claim, dealing with the landlord or agent and progressing the matter towards settlement or court if needed.
Key issues in tenancy deposit claims
Tenancy deposit claims are driven by compliance, timing, and deposit protection requirements. The issue is whether the deposit was handled correctly and whether the landlord complied with their legal obligations.
Deposit protection requirements
Landlords are generally required to protect qualifying tenancy deposits within an approved scheme and comply with strict legal requirements.
Prescribed information obligations
Protecting the deposit alone may not be enough. Required information must also be provided correctly and within the relevant time limits.
Late protection and compliance failures
Deposits that were protected late, protected incorrectly, or not protected at all can create grounds for a tenancy deposit claim.
Compensation and financial recovery
The level of compensation will depend on the circumstances of the breach, the landlord’s conduct, and the evidence available.
Tenancy Deposit Claim FAQs
Answers to common questions from tenants dealing with unprotected deposits, late protection, missing paperwork, deductions, and deposit compensation claims.
Can I claim if my landlord did not protect my deposit?
Yes. If your landlord failed to protect your deposit in an approved tenancy deposit scheme, you may be able to claim compensation. The court can order the landlord to repay the deposit and pay compensation of between one and three times the deposit amount.
What if my deposit was protected late?
You may still have a claim. Landlords normally have 30 days from receiving the deposit to protect it and provide the required information. Late protection can still amount to a breach, even if the deposit was eventually placed into a scheme.
What is prescribed information?
Prescribed information is the formal paperwork landlords must give tenants about how the deposit has been protected, which scheme is being used, and how disputes will be handled. If this information was missing, late, or incorrect, you may have a claim.
Can I claim if I already got my deposit back?
Yes. Getting the deposit back does not automatically mean the landlord followed the law. If the deposit was not protected correctly, was protected late, or the correct paperwork was not provided, you may still be entitled to compensation.
Can I claim while I still live in the property?
Yes. You do not always need to wait until the tenancy ends. The claim is about how the deposit was handled, not simply whether you have moved out. We can advise you on timing, risk, and the best way to proceed.
How much compensation could I receive?
Compensation is usually between one and three times the deposit amount, depending on the facts. The seriousness of the breach, timing, landlord conduct, and whether there were repeated failures can all affect the final amount.
Latest News & Useful Information
Learn how to challenge unfair deductions from your tenancy deposit, what evidence can help your case, and when a landlord may be acting unreasonably.
If your landlord protected your deposit but failed to give you the required prescribed information, you may still be able to bring a tenancy deposit claim.
A landlord can sometimes protect a deposit late, but late protection may still leave them exposed to a compensation claim and affect their ability to serve notice.