Are you a tenant dealing with a tenancy deposit issue?
Let us guide you
Problems with tenancy deposits can be confusing and often go unnoticed. Whether your deposit was not protected, protected late, or the correct information was never provided, our expert legal team works quickly to assess your position, recover your deposit, and secure any compensation you may be entitled to.
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Legal support for tenancy deposit claims
We help tenants recover deposits and claim compensation where landlords have failed to follow the legal rules around deposit protection and prescribed information.
- Deposits not protected in an approved scheme
- Late protection outside the 30-day deadline
- Missing or incorrect prescribed information
- Failure to protect during renewals or new tenancies
Tenancy deposit claims are often based on technical breaches of strict legal rules.
Tenancy Deposit Claim Calculator
If your landlord did not protect your deposit properly, failed to give you the required paperwork, or used the wrong scheme, you may be able to claim compensation.
Answer a few short questions to see a rough estimate of what your landlord may owe you.
How much was your tenancy deposit?
Enter the amount you paid to your landlord or letting agent as a deposit.
Did your landlord protect your deposit on time?
The deposit usually needs to be protected properly within 30 days.
Did they give you the required paperwork within 30 days?
This usually includes the prescribed information about where and how your deposit was protected.
Did they use an approved deposit protection scheme?
The deposit should be protected using a legally approved tenancy deposit scheme.
Your potential tenancy deposit claim
This is a guide figure based on your answers. A specialist can review your situation in more detail.
How we handle tenancy deposit claims
Deposit claims are driven by strict legal rules. We help you understand whether those rules were breached and take clear, controlled steps to recover your deposit and any compensation owed.
Reviewing your deposit history
We check how your deposit was handled, including protection timing, scheme use, and whether the correct information was provided.
Assessing breach and value
We identify whether legal requirements were missed and give a clear view on potential compensation based on the facts.
Recovering your deposit and compensation
We take practical steps to pursue the claim, dealing with the landlord or agent and progressing the matter towards settlement or court if needed.
Whatever your situation, our solicitors can provide clear, confidential guidance tailored to you.
Whatever your situation, our solicitors can provide clear, confidential guidance tailored to you.
Tenancy Deposit Claim FAQs
Answers to common questions from tenants dealing with unprotected deposits, late protection, missing paperwork, deductions, and deposit compensation claims.
Can I claim if my landlord did not protect my deposit?
Yes. If your landlord failed to protect your deposit in an approved tenancy deposit scheme, you may be able to claim compensation. The court can order the landlord to repay the deposit and pay compensation of between one and three times the deposit amount.
What if my deposit was protected late?
You may still have a claim. Landlords normally have 30 days from receiving the deposit to protect it and provide the required information. Late protection can still amount to a breach, even if the deposit was eventually placed into a scheme.
What is prescribed information?
Prescribed information is the formal paperwork landlords must give tenants about how the deposit has been protected, which scheme is being used, and how disputes will be handled. If this information was missing, late, or incorrect, you may have a claim.
Can I claim if I already got my deposit back?
Yes. Getting the deposit back does not automatically mean the landlord followed the law. If the deposit was not protected correctly, was protected late, or the correct paperwork was not provided, you may still be entitled to compensation.
Can I claim while I still live in the property?
Yes. You do not always need to wait until the tenancy ends. The claim is about how the deposit was handled, not simply whether you have moved out. We can advise you on timing, risk, and the best way to proceed.
How much compensation could I receive?
Compensation is usually between one and three times the deposit amount, depending on the facts. The seriousness of the breach, timing, landlord conduct, and whether there were repeated failures can all affect the final amount.
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